Outbound Phone Coaching to Book Appointments
Customer Service and Inbound Sales Coaching
Collections and Payment Due Coaching
Transactional Call Center Phone Coaching
Outbound Phone Coaching to Book Appointments
Customer Service and Inbound Sales Coaching
Collections and Payment Due Coaching
Transactional Call Center Phone Coaching

Proven Techniques for

Booking Appointments  Increasing Sales
Customer Service  Collections

Turn VOLUME into VALUE with our Consultative Approach

Our LIVE PHONE COACHING GAINS a PROVEN
80-90% Conversion Rate for Booking
Appointments on the PHONE!
Our programs are designed to help you MAKE MONEY as you train during our LIVE TELEPHONE CONTACTING to your target market or existing clients. Joe Pici is known as “the best in the business on live, cold and warm calls.” He walks you through this process and helps you be successful during your live calls.

Your ROI is in the bag as companies and individuals have told us over and over again how they received back in commissions many times over what was spent for the actual training.

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Our LIVE, OUTBOUND Telephone Coaching

Reduce travel costs by as much as 50%

Increase the time sales reps have available to spend with clients by an average of 40%

Clients enjoy having greater accessibility with sales staff

Sales reps have more time for face-to-face selling activities

A more time effective way to find and qualify leads

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Increase Collections without Conflict
Reduce No-Pays by 60%!
LIVE Telephone Coaching
Consultative Collections

Eliminate late fees

Increase current clients

Reduce conflict

Increase client satisfaction

4 days after training in consultative collections,
RNR Tires Express Franchise experienced a 60% reduction
in outstanding collections!

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Secure Your Client Base with our
Customer Service Training

In Bound & Out Bound Telephone Coaching

Increase saves

Improve first call retentions

Reduce conflict

Gain quality referrals

Boost client loyalty

Expand cross & up-selling

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Increase Call Center Volume
Telemarketing Training

Increase team productivity

 Elevate customer experience

Create lasting, supportive interactions

Close more business

 Increase employee engagement

Optimize operations

Get new hires up to speed

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GAIN IMMEDIATE RESULTS with HANDS-ON TRAINING: Individuals often learn best by doing. Our LIVE PHONE CONTACTING COACHING is essential to cultivating a capable workforce that has attained both skill and confidence.

GAIN MORE BUSINESS with OUR VALUE PROPOSITION SYSTEM: Your script makes or breaks your bottom line. We’ll assess your current script and, if needed, help you create a more compelling call.

GAIN MORE BUY IN: Client acquisition depends upon building and maintaining rapport. Our Rapport Mastery™ System will empower your team to reduce/avoid conflict and gain your clients trust to increase closing ratios and enhance customer satisfaction.
SECURE YOUR ROI during OUR LIVE TELEPHONE CONTACTING: The unique difference between Pici & Pici and other sales training is our training is designed to MAKE money for you by giving you the opportunity to apply these principles during your training. Joe will personally help you improve your telephone skills while you create new business as you make ʻhotʼ calls to your prospects during our live telephone contacting! Joe Pici is known as “the best in the business on live, cold and warm calls.”
“After going through the DISC process and the sales training and the sales calls to my potential clients and finally getting clarity in my highest income process areas personally and in business, I am thoroughly convinced that this class is a success system that cannot fail. Therefore, if you want to raise yourself from failure to success through selling, the Pici & Pici Sales training is a must. No matter how well you think you are doing!”
Ann McNeill – Owner & CEO MCO Construction

OUT BOUND telephone training for BOOKING APPOINTMENTS

Increase Productivity of Your Sales Team for Gaining New Business

We offer a complete tactical training in the skills needed for success booking appointments on the phone

Navigate the Gatekeeper
Book MORE Appointments  Shorten the Sales Cycle
Reach Decision Makers Sooner  Gain Quality Referrals
1 & 2 Day On-site Corporate Events
Boot Camps
Private Coaching
For More Information
CALL NOW
407-947-2590
Fill Out Our Handy Contact Form
  • This field is for validation purposes and should be left unchanged.
Course Objectives – Participants will:
 Gain an understanding of communication styles
 Master recognizing communication styles
 Learn how to create positive connections (first impression)
 Niche and explore their target market
 Investigate 9 different methods for acquiring leads
 Construct value propositions attractive to the target market
 Assess and develop more effective scripting
 Gain mastery in listening skills
 Discover how to develop rapport
 Develop skills to navigate the gatekeeper
 Master the skill of setting up appointments on the phone with LIVE COACHING SESSION
 Deliver effective persuasive presentations
 Discover how to sell to different behavior styles
 Learn how to close different behavior styles
Secure Your ROI During Our LIVE TELEPHONE CONTACTING!

The unique difference between Pici & Pici and other sales training is our training is designed to MAKE MONEY for you by giving you the opportunity to apply these principles during your training. Joe will personally help you improve your telephone skills while you create new business as you make ʻhotʼ calls to your prospects during our LIVE TELEPHONE CONTACTING COACHING! Joe Pici is known as “the best in the business on live, cold and warm calls.

Our LIVE PHONE COACHING gains a proven
80-90% Conversion Rate for Booking Appointments on the phone!
“After more than 35 years in sales, I have endured at least one training session annually for each of these years. Joe Pici’s session was unlike any of these. His presentation has forever changed not only my approach but our entire sales staff’s approach to how we reach our clients. This is the advantage times ten. If you want to grow your business and relate to your clients like never before, Joe is your man. His no-nonsense training will demonstrate immediate results and your sales staff will have a new energy and a hunger like never before. His methods will make even the weakest link on your sales team an effective tool for reaching new heights with your business. This man is unmatched in his field.”
– Bobby Hinson, Insurance Agent at James Greene & Associates

OUT Bound – IN Bound Customer Service Phone Training

Increase Saves and First Call Resolutions
Improve Employee Motivation
Lower Turnover
1 & 2 Day On-site Corporate Events

There are 3 things customers are looking for from you customer service agents:

1

Situation Resolved
Quickly

2

Personal, Positive
Interaction

3

Knowledgeable Agent
 

Your agents must be well equipped to handle the diverse needs of the caller while remaining calm and pleasant. Effective telephone communication skills result in more productive relationships that lead to better customer service and perhaps increased sales.
Course Objectives – Participants will:
For More Information
CALL NOW
407-947-2590
Fill Out Our Handy Contact Form
  • This field is for validation purposes and should be left unchanged.
 Gain an understanding of communication styles
 Master recognizing communication styles
 Learn how to create positive connections (first impression)
 Master conflict resolution
 Master assertive communication
 Construct value propositions
 Assess and develop more effective scripting
 Gain mastery in listening skills
 Discover how to develop rapport
 Discover how to communicate and sell to different behavior styles
 Learn how to close different behavior styles
 Anticipate client needs
 Support structure optimization
LIVE TELEPHONE COACHING SESSION
“ Joe is a MASTER sales trainer. Period. After attending his private training at his work studio, my newest sales associate and I were able to create immediate results AT THE TRAINING! He’s the only trainer I know of that provides on-the-spot coaching for sales calls and sharpens our delivery to make appointments and present our core story with a higher success ratio for landing the account. I’ve been mentored by Joe for many years and attended many of his programs and would have to say that his sales training has yielded us the most impactful and immediate results to our company, people, and sales process. You want more sales? Hire Joe. He’s relationship and results focused.” Bruce Wang

Increase Collections without Conflict – Reduce No-Pays by 60%

1 & 2 Day On-site Corporate Events
For More Information
CALL NOW
407-947-2590
Fill Out Our Handy Contact Form
  • This field is for validation purposes and should be left unchanged.

Our Consultative Approach to Collections Increases Your Bottom Line
A Customized Process for Retaining Clients

Reduce Conflict   Retain More Current Clients  Lower Staff Turnover  Reduce No-Pays

There are many reasons why consumers may not pay a bill. Many debt recovery and accounts receivable management agencies don’t grasp the importance of recognizing communication and decision making styles or how to defuse conflict. Our process equips your staff to build bridges of understanding and mutual respect to increase your number of clients who are current.
Course Objectives – Participants will:
Assess strategies and scripts
Develop consultative communication skills
Identify behavior and communication styles of clients
Understand and recognize decision-making styles
Master assertive communication
Master conflict resolution
Create value propositions to encourage advocacy
Develop consultative script
Anticipate client needs
Gain mastery in listening skills
Increased skill in building rapport
LIVE TELEPHONE COACHING SESSION for collecting late fees
How much would your bottom line improve if you could enhance your staff’s ability to keep clients current and eliminate late fees? We have developed a proven system to lower conflict, improve client satisfaction, and gain quality referrals.
“Pici & Pici is solid in a world of fluff sales trainers. These days it seems everyone wants to be a trainer of some sort. The world is full of second rate trainers who teach theory and who learn by trial and error–WITH YOUR MONEY. That’s why you need to remember Joe Pici. Joe is tested, tried, and true. His training brings results. And I’ve personally seen my income increase SPECIFICALLY because of implementing what he teaches. You’ve only got so much money and so much time. Don’t blow it on theory. Invest it with someone that you’ll get some mileage out of. Best advice I could give you.” JaMiale McKinny

Increase Call Center Volume Telemarketing Training

1 & 2 Day On-site Corporate Events
For More Information
CALL NOW
407-947-2590
Fill Out Our Handy Contact Form
  • This field is for validation purposes and should be left unchanged.
Sell MORE  Eliminate Fear of Phone  Maximize Team Productivity    Increase Up-Sell & Cross-Sell

We couple theory with LIVE TELEPHONE COACHING for a truly lasting interactive training experience.

To be competitive, call centers are moving toward up-selling and cross-selling. Today’s well-rounded sales rep must develop and close sales and ensure a quality experience for each customer. Our consultative approach will increase the volume on your sales floor and help reps to overcome selling fears and get in the right mindset to maximize selling success.

Great training to get new hires up to speed!

Course Objectives – Participants will:
 Gain an understanding of communication styles
 Master recognizing communication styles
 Learn how to create positive connections (first impression)
 Niche and explore their target market
 Construct value propositions attractive to target market
 Assess and develop more effective scripting
 Gain mastery in listening skills
 Discover how to develop rapport
 Develop skills to navigate the gatekeeper
 Master the skill of setting up appointments
 On the phone with LIVE COACHING SESSION
 Deliver effective persuasive presentations
 Discover how to sell to different behavior styles
 Learn how to close different behavior styles
Participants will be equipped with an understanding of the biases and behavioral principles at work in customer interactions and how to navigate them. In the end, sellers develop the confidence needed to unlock the full potential of inside sales.
“I was blown away by Joe & Dawn Pici! I had the pleasure of meeting them when our organization needed a sales training facelift, and Pici & Pici did JUST that: They are smart, and really know how to teach selling to literally ANYONE! Their interactive and collaborative training approach is second to none, and I HIGHLY recommend them for any company if they need coaching and training within their organization!
5 Stars for Pici & Pici!” Destiny Quinn

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