Proven Techniques for
Booking Appointments Increasing Sales
Customer Service Collections
Turn VOLUME into VALUE with our Consultative Approach
80-90% Conversion Rate for Booking
Appointments on the PHONE!
Your ROI is in the bag as companies and individuals have told us over and over again how they received back in commissions many times over what was spent for the actual training.
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Our LIVE, OUTBOUND Telephone Coaching
Reduce travel costs by as much as 50%
Increase the time sales reps have available to spend with clients by an average of 40%
Clients enjoy having greater accessibility with sales staff
Sales reps have more time for face-to-face selling activities
A more time effective way to find and qualify leads
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Increase Collections without Conflict
Reduce No-Pays by 60%!
LIVE Telephone Coaching
Consultative Collections
Eliminate late fees
Increase current clients
Reduce conflict
Increase client satisfaction
4 days after training in consultative collections,
RNR Tires Express Franchise experienced a 60% reduction
in outstanding collections!
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Secure Your Client Base with our
Customer Service Training
In Bound & Out Bound Telephone Coaching
Increase saves
Improve first call retentions
Reduce conflict
Gain quality referrals
Boost client loyalty
Expand cross & up-selling
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Increase Call Center Volume
Telemarketing Training
Increase team productivity
Elevate customer experience
Create lasting, supportive interactions
Close more business
Increase employee engagement
Optimize operations
Get new hires up to speed
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GAIN MORE BUSINESS with OUR VALUE PROPOSITION SYSTEM: Your script makes or breaks your bottom line. We’ll assess your current script and, if needed, help you create a more compelling call.

Ann McNeill – Owner & CEO MCO Construction
OUT BOUND telephone training for BOOKING APPOINTMENTS
Increase Productivity of Your Sales Team for Gaining New Business
We offer a complete tactical training in the skills needed for success booking appointments on the phone
Book MORE Appointments Shorten the Sales Cycle
Reach Decision Makers Sooner Gain Quality Referrals
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Master recognizing communication styles
Learn how to create positive connections (first impression)
Niche and explore their target market
Investigate 9 different methods for acquiring leads
Construct value propositions attractive to the target market
Assess and develop more effective scripting
Gain mastery
Discover how to develop rapport
Develop skills to navigate the gatekeeper
Master the skill of setting up appointments on the phone with LIVE COACHING SESSION
Deliver effective persuasive presentations
Discover how to sell to different behavior styles
Learn how to close different behavior styles
The unique difference between Pici & Pici and other sales training is our training is designed to MAKE MONEY for you by giving you the opportunity to apply these principles during your training. Joe will personally help you improve your telephone skills while you create new business as you make ʻhotʼ calls to your prospects during our LIVE TELEPHONE CONTACTING COACHING! Joe Pici is known as “the best in the business on live, cold and warm calls.
80-90% Conversion Rate for Booking Appointments on the phone!

– Bobby Hinson, Insurance Agent at James Greene & Associates
OUT Bound – IN Bound Customer Service Phone Training
Improve Employee Motivation
Lower Turnover
There are 3 things customers are looking for from you customer service agents:
1
Situation Resolved
Quickly
2
Personal, Positive
Interaction
3
Knowledgeable Agent
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Master recognizing communication styles
Learn how to create positive connections (first impression)
Master conflict resolution
Master assertive communication
Construct value propositions
Assess and develop more effective scripting
Gain mastery
Discover how to develop rapport
Discover how to communicate and sell to different behavior styles
Learn how to close different behavior styles
Anticipate client needs
S
LIVE TELEPHONE COACHING SESSION

Increase Collections without Conflict – Reduce No-Pays by 60%

Fill Out Our Handy Contact Form
Our Consultative Approach to Collections Increases Your Bottom Line
A Customized Process for Retaining Clients
Reduce Conflict Retain More Current Clients Lower Staff Turnover Reduce No-Pays
Develop consultative communication skills
Identify behavior and communication styles of clients
Understand and recognize decision-making styles
Master assertive communication
Master conflict resolution
Create value propositions to encourage advocacy
Develop consultative script
Anticipate client needs
Gain mastery in listening skills
Increased skill in building rapport
LIVE TELEPHONE COACHING SESSION for collecting late fees

Increase Call Center Volume Telemarketing Training
Fill Out Our Handy Contact Form
We couple theory with LIVE TELEPHONE COACHING for a truly lasting interactive training experience.
To be competitive, call centers are moving toward up-selling and cross-selling. Today’s well-rounded sales rep must develop and close sales and ensure a quality experience for each customer. Our consultative approach will increase the volume on your sales floor and help reps to overcome selling fears and get in the right mindset to maximize selling success.
Great training to get new hires up to speed!
Master recognizing communication styles
Learn how to create positive connections (first impression)
Niche and explore their target market
Construct value propositions attractive to
Assess and develop more effective scripting
Gain mastery
Discover how to develop rapport
Develop skills to navigate the gatekeeper
Master the skill of setting up appointments
On the phone with LIVE COACHING SESSION
Deliver effective persuasive presentations
Discover how to sell to different behavior styles
Learn how to close different behavior styles

5 Stars for Pici & Pici!” Destiny Quinn