There's a lot on the line. Are you searching for a training vendor for your company or call center to enhance employee output? Perhaps you are an individual seeking to increase skills levels for career growth. Regardless, choosing the most effective training company...read more
The push for end of year sales is upon us. Are you on track to meet your end of year sales goals? I was a college football coach for 10 years. In that time, I discovered principles for winning, even when it meant coming from behind to clinch the win in the last few...read more
"If I know your pain, I own your purse." - Joe Pici Sales is simple. Find the pain and eradicate it. Effective sales presentations begin with this goal in mind. That's my focus with every prospective client. First, I ask key questions that get to the heart of the...read more
Call Center Training Improving First Call Resolution Increasing Collections as Much as 60% Treating the customer as a person, not a process. “This call may be monitored for quality assurance.” Believe it or not, all this information does go somewhere. Call center...read more
The skills of successful people are vitally important to their achievement: much more important than luck! No matter what your occupation - opera singer, sales executive, teacher - there are basic, strategic things you have to know. But what are the skills supporting...read more
Establishing rapport is paramount for increasing sales and developing long term, repeat clients. Some of you might be more inclined to believe that increasing sales is dependent upon a well delivered sales presentation or slick closing techniques. Others may rely on...read more
Time Management - Is the 5 Day Work Week Robbing You? Time Management is key for maximizing productivity. We are getting ready to celebrate Labor Day, which was established in 1887 to honor those who work hard. If I took a poll right now I’m sure most of you reading...read more
Exceptional customer experience is the 'new sheriff in town'. Increasing your client base is exciting, but keeping clients coming back year after year is the real barometer for long term success. Savvy business owners are waking up to the concept that exceptional...read more
We have seen it all. Dawn and I have been event planners as well as professional keynote speakers for the past 25 years. Therefore, we have a unique perspective on hiring a speaker for an event. Our background in this industry has given us insight into the concerns...read more
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