Cash flow is KING. Unfortunately, businesses complain that maintaining a healthy cash flow level is their greatest challenge to profitability. Getting customers to pay on time is one of the largest contributing factors for maintaining profitable cash flow. Companies...read more
Business conventions are designed to increase employee engagement, productivity, skills, knowledge, and loyalty. It's important to discern if you are you getting your money's worth out of your convention speaker. Make sure you hire a presenter who is skilled to...read more
There's a lot on the line. Are you searching for a training vendor for your company or call center to enhance employee output? Perhaps you are an individual seeking to increase skills levels for career growth. Regardless, choosing the most effective training company...read more
The push for end of year sales is upon us. Are you on track to meet your end of year sales goals? I was a college football coach for 10 years. In that time, I discovered principles for winning, even when it meant coming from behind to clinch the win in the last few...read more
"If I know your pain, I own your purse." - Joe Pici Sales is simple. Find the pain and eradicate it. Effective sales presentations begin with this goal in mind. That's my focus with every prospective client. First, I ask key questions that get to the heart of the...read more
Call Center Training Improving First Call Resolution Increasing Collections as Much as 60% Treating the customer as a person, not a process. “This call may be monitored for quality assurance.” Believe it or not, all this information does go somewhere. Call center...read more
The skills of successful people are vitally important to their achievement: much more important than luck! No matter what your occupation - opera singer, sales executive, teacher - there are basic, strategic things you have to know. But what are the skills supporting...read more
Establishing rapport is paramount for increasing sales and developing long term, repeat clients. Some of you might be more inclined to believe that increasing sales is dependent upon a well delivered sales presentation or slick closing techniques. Others may rely on...read more
Time Management - Is the 5 Day Work Week Robbing You? Time Management is key for maximizing productivity. We are getting ready to celebrate Labor Day, which was established in 1887 to honor those who work hard. If I took a poll right now I’m sure most of you reading...read more
Gain valuable tips from Dawn & Joe!
Join the thousands of savvy business professionals who are benefiting from applying the tips and insider info from Joe & Dawn Pici. Best of all your membership is FREE! Just fill out the info below.
(It’s safe with us. We promise to ‘bite the capsule’ before giving it up!