Ep. 234 Bounce Back After a Mistake

Joe & Dawn Pici have made lost of mistakes – Joe shares how to turn a mistake into part of your learning process instead  of a stumbling block.

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Get ready for an unfair advantage over your competition. This is The Sales Edge podcast. Where globally recognized sales expert and trainer Joe Pici helps you sharpen your skills for booking more appointments and closing more deals. And now here’s your host Joe Pici.

Joe Pici (JP):

Have you ever made a mistake? How did you handle it today? We’re going to explore some of the ideas of how we should respond. I don’t know about you, but I miss make mistakes all the time and how we deal with those. Mistakes, determine how other people view Us and how we view ourselves. Well, I’m Joe Pici welcome to the sales, a podcast podcast number 234. And we are excited, you know, our sponsors, Pici and Pici which is a speaking coaching training consulting company, really focusing on attracting retaining more clients recapturing. So I’m going to Lost revenue and just getting back on top and sell more virtually.com. That’s our membership platform.

We invite you to join to. Come on in and take it. Take a look at what we’re doing, course is so much there, but we want our sponsors. We are appreciative of our sponsors, we thank them. That’s why we can do this. So today we’re going to kind of move into the world of mistakes. What are they, how what their cause what and what we should do and responding to them? Because I don’t know about you, but everyone makes mistakes. Takes, you know, I have never met a person that had made a mistake. Now, some people act like they don’t make mistakes, but everybody makes mistakes and a mistake is when you just do something incorrectly, it’s not on purpose. You don’t do it with malice. We don’t do it to hurt people. It’s just a mistake. And so some of the things that mistakes are miscalculation, you know, you get the math wrong, you get the numbers wrong.

You know, we don’t always have spellcheck in our head, but we can miscalculate things. You can miscalculate, how long it’s going to take you to get somewhere, you know, Miss judgment. How many times have we had an error in judgment? And that’s just some mistake. Remember we’re not talking about malice, we’re not talking about the see. We’re talking about doing something by mistake. There’s also misspelled words that is a mistake. You know what? Know about you, but some people just spell better than others. That’s why they have spellcheck on computers now. So, a misspelling can be a mistake, a follow-up. A blunder real quick story. Many many years ago when we really started launching peachy and peachy, and I was going after some big companies, I landed a conference out in Ohio. I was heading, I was on tour. I was doing something as

Don’t Lake City, but I landed McDonald’s and I was doing an opening piece for them at their Leadership Summit. And I was pumped about it McDonald’s, big time. And so I was doing a piece where by I put marbles in a jar and I was talking to them about the importance of counting backwards in the value every day, had in each marble represented a day and the CEOs in the management. It’s in the back of the room and it’s an intense moment, there’s people everywhere and as I’m moving I hit the jar with my elbow and this good thing glass was only plastic, but 400 marbles, went all over the floor and the place went silent. Now I’m going to tell you how I handled that later but that was a giant blender. Didn’t do it on purpose, it wasn’t Miss, man. I mean it just happened and so I will tell you how I handled it later, but what a mistake. Now, as we move down, how about errors do we make errors every day? You know, every day, Joe and Dawn Pici make errors. And you know, I’ll tell you another story, some of you who are listening, may remember this, you know, when we And from audio into doing video also and we had two things set up in my office and we were just kind of getting our, you know, we were getting our sea legs in this thing and where to put the the circle light and Dawn, was the director and I was in front of the camera and I have a tendency not to look at the camera mistake. I tend to look at the screen. Some, you know what I’m talking about? And We get into the Heat of the Moment as far as I’m talking, and Dawn is behind a circle lighter faces in the circle eye, and she’s trying to coach me to look at the thing. And without thinking, I just said, I got this and it sounded harsh, it wasn’t. But anyway, we stopped it. We restarted. And there were two tracks. Well, we send the tracks to our son, who uploads them.

To Spotify and apple and all of the podcasts things. And and I get up o, dark thirty. And our podcast was up at 5 a.m. and I’m listening to it in the wrong track went on. And you can hear me saying to Dawn, I got this. Well, I didn’t know if I should tell her or not, but when she got up, I told her I’ll tell you about her response later, but we fixed it. And one of my clients actually Gets up early to so it’s nice to know. The peaches are normal. It was a mistake. Remind me to tell you how we responded to this later. No, we’re not perfect here at peachy peachy. We mistake our way to being ranked number one in the world. And so the next one is a be inaccurate, you know? We’re not always accurate a slip-up, okay. An oversight. Have you ever had an oversight? I know we have.

A symbol I coached football for 20 years. In kids, fumble. And this is, you can fumble. How about a misconception whereby, you thought the wrong thing? It was a mistake, misinterpretation. One thing was met But you thought something else you interpreted things differently and miscommunication? I can tell you don’t entire master trainers of disc and we train communication Styles, all over the country and virtually all over the world. And I can tell you, there’s times that we can miscommunicate, I can go on and on, I can go on with more mistakes, ongoing that we all make. So, how do we handle these mistakes? But haven’t we all met? Mistakes. Now people who never make mistakes are accurate all the time, there are correct all the time they’re precise all the time. They’re consistent all the time. They’re infallible all the time and they’re perfect all the time. So how many people do you know? Are really that way and if you believe you’re that way go back three weeks and ask Self this question. Have I been all these things? For the last three weeks. So let’s talk about some of the causes of mistakes. What causes our mistakes? Number one is the failure to plan. We don’t have a concrete plan and so we shoot from the hip, and that’s where mistakes can come from. Another one is not having concrete measurable goals and objectives. So, when you don’t have something to shoot for, we can make mistakes. Then the third one is Not prioritizing things. When we put things out of priority. We tend to make mistakes in our execution. How about this one failure to manage our distractions? Oh my I think about how many ways we get distracted and distractions equal mistakes. And so are we managing him? How about this one procrastination. I had a friend who used to walk around saying put off, putting off when you procrastinate, you are going to make mistakes because then you’re going to be in a hurry. Here’s a big one. You take on too much, how many people take on too many projects too? Many things only to create mistakes for yourself, which is part of multitasking. You multitasking works for some people. However, the more you multitask, the more opportunities you have to make

Mistakes. Another way of making. Mistakes is one we complicate or we met misunderstand busy for productive. How about this one? No brakes to refresh and I will tell you I don’t take it many breaks and maybe that’s why I make mistakes but when you don’t stop drink a glass of water, chill out for a few minutes and refresh your brain. Sometimes it causes mistakes. Poor scheduling is a big one for Making mistakes, if you, if you don’t schedule things. Well, you’re going to be reactive, not proactive. Another one is not checking over our work. So you put together a proposal, you don’t read over it. You don’t see the misspelled words. You don’t read over that contract. You don’t read over your scheduling. You don’t check your appointments, you don’t check when you’re on a podcast this creates mistakes missed meetings. There’s the Factor dupes factor is there’s no apparent reason. When I knock those marbles all over the floor, there was no apparent reason for that to happen. It was oops, and this is going to happen. There’s going to be times that, you know, you’re going to make a mistake. It’s going to be an oops Factor. Another one is being nervous, nervousness can cause mistakes and we move in to be confused. A confused mind. Well, Always make more mistakes. So for now we’re looking at being rushed. I know when you’re rushed and people are pushing at you. And so now, you’re in a hurry, it can create mistakes. And so we have to learn how to slow down the game. Give ourselves time to do things. Now forgetfulness. If you forget something, then you’re going to go into overdrive.

And then you’re going to make a mistake and then the big one is lack of focus when you lack Focus, your tent going to tend to make mistakes. So we all make mistakes. We know what a lot of the causes are mistakes. We know there’s very few people that are perfect and we have an opportunity either react, and we’re not going to talk about negative reactions today, okay? We all know what they are. We blame people. It’s not our fault. We we get upset. We We beat ourselves up a list talk about because we all know we’re going to make mistakes and we all know what the causes are. Let’s talk about the best ways to respond to mistakes. Number one, own it, Take responsible to take the responsibility that you made the mistake and then apologized for it. That’s imperative number two, never, but never been never blame anyone else. You’re going to take the responsibility, you’re going to own it. Therefore, you’re not going to blame anyone else. The third one is don’t defend or make excuses. Everybody knows the mistake was made. So don’t be defensive and don’t make an excuse never ever, ever make an excuse, another one, let all the people involved know immediately. So if you made a mistake going to your boss. Hey, Bob, I’m

Take, I’m gonna fix it. But I wanted you to be aware of a client. Hey, Jim, I had you scheduled on the wrong date for delivery. I apologize, it’s my fault. I’ll make it right. Don’t hope that no, one notices everybody, notices mistakes. You be the one that leads and tells them. Now, the next one is forget the mistake, but remember the lesson. So, if you made a mistake, bury it. But what was the lesson I learn from this mistake. So forget the mistake. Don’t carry it. But remember the lesson. Now the next one is analyzed the cause what cause this mistake was I’m multitasking. You know, was I using the wrong pain or whatever caused that mistake, then you can subtract that from how you do things. The next one,

Clear your mind and regroup so I made a mistake. I’ve owned it. I’ve let people know about it. I didn’t blame anyone, I forgot. I’m going to forget it and learn from it. I’m going to get to the root cause and now I’m going to clear my mind and regroup, and start again now, then move forward with the best solution. How can I solve this problem? And how can I solve the problem? I create it now. The Nexus focus on the positive. I know people that just dwell on the mistake and dwell on the negative and look in the rearview mirror. And folks, you’ve got to focus forward and focus on the positive. We all know, we’re all going to make mistakes. We all know where they come from, and it’s all about responding. Now, don’t live in regret. So, in other words, don’t live a life. Regret if mistakes are part and parcel to life, no they’re coming but don’t live in regret which is the next one. Is forgive yourself, we’re good week. Forgive people around us. So forgive yourself. You made a mistake. It’s you know it’s not a big deal. We’re going to move on a big one. Keep your sense of humor. Huge! Huge Let’s go back to McDonald’s. When I hit that with my elbow, I started laughing. And there were about four or five hundred people in the audience sees World, owner-operators upper-level management, and then the CEOs and all the dignitaries in the back and I started laughing and immediately, it diffused it. And I said, wow. And then I liken that to the disk model I said. Now if you’re D’s in a room, you’re going, get over it. Move on if your Is in a room you’re saying, look at all the colors of those marbles. If you’re in Essen room, you’re saying I hope nobody falls on those marbles. I hope they’re safe. If you’re a see, you’re going, that was not very professional. It’s and they laughed it, diffused it and I moved on, but I laughed, you know, when gone and I when we posted that wrong podcast and then it got fixed, I looked at her I went It’s no big deal. I started laughing. I said, so people out there know that every once in a while, Joe fires off because he does, and I made a mistake mistakes can be corrected. Wow. Just know this. Whenever we’re in the hunt for anything, whenever we’re pursuing anything, whenever in that, we’re in the middle of things and so many things are going on. There’s the potential to make mistakes and you know what is long as it was not intentional but it was a slip up. It was just something that happened because of all the things I’ve talked about today. Then we need to own it. We need not to blame people. We need not to defend it or make excuses. We need to let people know immediately. We need to accept a mistake and move on.

To forgive ourselves. We need to The mistake. And remember the lesson we need to focus forward. We need to find the best solution. We need to be positive. We need not to live in regret to forgive ourselves and to have a sense of humor. If you put all of this in your toolbox, for how to handle mistakes, you’re going to find out that you will not be a print apprehensive to start something new. You will not live in the fear of mistakes, but you will live a life of victory. You will be focused forward and you know what people around, you will trust you. So thanks so much. This has been podcast 234, hey take out your phone, go to the texting box, type in sales, edged one word, since the five five, six, seven, eight, link to PG, n PQ, which will take you to a splash page, tremendous free things there. There’s e-courses and there’s download e-books, and there’s links to our podcast.

But take a look at sell more virtual e.com, consider being a member and hey if this has been a value to you can you like it? Can you share it? Kind of write a comment on it and thanks so much. We’ll see you at our next podcast.

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Thanks for listening. New episodes will air each Tuesday and Thursday. So make sure to subscribe wherever you listen to podcasts and give us a five star review. The Sales Edge is sponsored by Pici and Pici Incorporated. A firm which provides training, consulting, and keynote presentations. Empowering corporations and individuals to attract and retain quality clients, for higher revenues and growth. Make more money in sales, speak with Joe in person by calling 407 947 2590 or visit www.piciandpici.com