So much sales training focuses on closing a one-time transaction. Sure, it’s nice to make a sale. But it’s nicer to keep making sales, which is why we focus on consultative-relationship selling. It’s about building rapport and gaining loyal customers.

We applied our sales expertise to creating Rapport Mastery™, a unique approach with proven effectiveness and ROI on the phone and in the field. Over more than 25 years, we’ve established a strong record nationally and internationally in building high-performance sales teams. Our success—and theirs—comes from a refreshing approach to tactical sales training and development.

We don’t sugarcoat anything and we don’t try to reinvent the wheel. We just make you and your team aware of how the smallest things have the biggest effects on leads and sales. We help small businesses and international companies alike realize their full potential by training for the complete sales cycle.

The keys to success with Rapport Mastery™ include:

  • Improving Communication and People Skills: Understand and apply the DiSC model of human behavior to read your prospects’ hot-button keywords, issues, and buying signals
  • Building Rapport: Connect with decision makers quickly and avoid missteps as you become liked and earn trust
  • Honing Your Target Market: Make the most of your time and effort with insights into your most profitable clients
  • Generating High-Quality Leads: Discover 9 sources for finding leads and learn to approach them successfully
  • Mining LinkedIn for Leads: Get to know this powerful tenth source for leads and reach decision makers without landing in LinkedIn “jail”
  • Creating Captivating Value Propositions: Use our simple 3-step process for crafting tag lines that prospects can’t say no to
  • Booking Appointments on the Phone: Our system for training all skill levels has an 80-90{db95e0fd77ae6d141d4535e2bf7b464d98e4151322120f553d7786be9a7303be} success rate for this fundamental sales tactic
  • Delivering Powerful Presentations: Learn to connect quickly, ask the right questions, and create a script that holds attention
  • Closing the Deal: Learn sales skills to increase your closings by 40-60{db95e0fd77ae6d141d4535e2bf7b464d98e4151322120f553d7786be9a7303be}
  • Following Up: Improve your follow-up to improve the future of your business with repeat buyers
  • Gaining Quality Referrals: Know when and how to ask for referrals so more sales come to you
  • Managing Your Time and Territory: Tap into maximum productivity
  • Achieving Goals: Pici & Pici’s Priority Management System lets you clearly identify your highest income-producing activities